Bilingual Outbound Sales Contact Center Agent

We are currently looking for a Bilingual Sales Contact Center Agent to join our team. The ideal candidate will be responsible for proactively contacting potential customers, promoting products or services, and closing sales while delivering an excellent customer experience.

Key Responsibilities

- Handle inbound and outbound calls on behalf of U.S.-based medical clinics and practices.
- Experience in Sales.
- Maintain a professional, empathetic, and courteous tone throughout every interaction.
- Follow HIPAA and data privacy regulations when managing sensitive patient information.
- Escalate complex or urgent matters appropriately while maintaining ownership of the interaction.
- Utilize multiple systems and resources efficiently while on calls.
- Meet key performance indicators (KPIs) including call quality, adherence, AHT, and attendance.
- Collaborate with supervisors, quality teams, and peers to ensure service excellence.
- Participate in regular coaching, quality reviews, and process training.

Required Qualifications

- High school diploma or equivalent (associate degree is a plus).
- Previous call center experience, ideally supporting U.S.-based customers.
- Fluent English communication skills ? both verbal and written, with excellent grammar and clarity.
- Outstanding attention to detail ? must be able to capture and enter information with 100% accuracy.
- Ability to type at least 35 WPM with minimal errors.
- Comfortable navigating multiple applications and multitasking in a high-volume environment.
- Strong problem-solving and customer service skills.
- Able to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

- Experience working in SALES.

Key Attributes

- Attention to Detail: Critical for recording accurate patient and appointment information.
- Clear Communication: Professional and empathetic phone presence, with excellent grammar.
- Empathy & Patience: Able to handle sensitive conversations with tact and professionalism.
- Multitasking: Efficiently uses multiple systems and tools while on live calls.
- Adaptability: Responds positively to feedback and process changes.
- Reliability: Punctual and consistent in attendance and performance.

Employment Type: Full-time | Rotational Shifts | ***ONSITE POSITION***