Bilingual Maintenance Coordinator

Panama Outsource Solutions is a growing nearshore outsourcing company that helps U.S. businesses succeed through exceptional customer service and business support. We provide both traditional call center services and a wide range of specialized back-office solutions for clients across multiple industries.

We're committed to creating a workplace where people enjoy coming to work. We offer a supportive team environment, approachable leadership, opportunities for career development, and a healthy work-life balance. We believe that when our employees thrive, our clients do too.

Join a company where your work makes an impact; your ideas are valued, and every day brings new opportunities to learn and succeed.

Join our Team!

In this role, you will be responsible for coordinating maintenance requests from start to finish, ensuring residents receive timely service while working closely with vendors, property managers, and clients. If you are highly organized, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

- Responsible for the entire lifecycle of all priority (low through emergency) maintenance requests for occupied and vacant single-family homes.

- Receive maintenance tickets via proprietary management platform and coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution. This includes managing the urgency/priority level of the request.

- Assessing estimates to ensure that scope and price is appropriate for the issue and at times determine alternative strategies to resolve the request.

- Routinely and consistently communicate between residents, vendors, property management and owners to ensure tickets and work orders are completed in a timely manner.

- Ensure all communication (verbal and written) with Residents and owners maintain an exceptional level of professionalism and customer service in accordance with departments communication expectations.

- Ensures and verifies compliance with all county and local regulations and HOA guidelines.

- Review all vendor invoicing for accuracy prior to submission to accounting for payments.

- Responsible for all move-in and move-out Maintenance request and determine best method to ensure timely leasing process.

- Sourcing vendors outside our network when necessary.

- Maintain outlined KPI?s established by Maintenance Department.

- Review construction scopes and past maintenance work orders for warranty items.

- Maintain proper, detailed, and quality documentation on all work orders assigned.

- Participate in special projects as assigned.

- Responsible for setting up hotel accommodations for Maintenance Operations Managers to approve and book.

- Maintain a professional and friendly demeanor with tenants, co-workers, and clients at all times.

Location

This position begins full-time, in-office in our office located in Obarrio, Panama City, within walking distance of the Vía Argentina Metro Station. Candidates must be able to make the commute without issue. Excellent attendance and punctuality are essential.

After 90 days, team members may be eligible for work from home if they meet client and company requirements. Strong attendance and punctuality, as well as meeting client KPIs, is essential for approval to work from home. All work from home arrangements must meet technical and security requirements. Work from home is a privilege and not guaranteed.


Requisitos:


- Excellent spoken and written English communication skills

- Prior experience in managing processes, work orders, or tickets, from beginning to end. This is a key requirement. In this role, you will be tracking work orders from initiation to completion, not simply logging tickets in a system.

- Excellent attention to detail.

- Must be proficient in the use of online tools, including Microsoft office

- Excellent attendance and punctuality


Beneficios - Salary: USD $900.00

- Retention Bonus: $250 after 6 months and $400 after 1 year

- Employee Referral Bonus Program.

- Free private Health and Life Insurance through Palig after 3 months.

- Stable full-time employment.

- Supportive team environment with opportunities for professional growth and career development.

- Work from Home eligible after 90 days in office for strong employees who meet attendance targets, client KPIs, and technical requirements.

Schedule: Training is Monday-Friday, 8am-5pm. After training, candidates may be assigned a schedule that includes Saturdays, but schedules will only be 5 days a week. Days off are not guaranteed to be consecutive. Work hours will vary, and schedules may be 7am-4pm or 8am-5pm. Schedules are coordinated to US times and can change with US clock changes. Candidates should have availability to work schedules anytime from 7am-6pm.