Bilingual Customer Service Representative | Banking Services

🌟Who We're Looking For

A people-driven professional ready to guide, support, and make a real difference for customers of some of the most recognized banking brands in the market ? delivering outstanding experiences, building trust, and growing their career in a dynamic, rewarding environment.

💼 Job Responsibilities

- Connect & Resolve: Handle inbound calls and emails, resolving customer inquiries related to accounts and banking services in a friendly, professional, and efficient manner.
- Guide the Customer: Support customers through digital banking platforms, helping them navigate access issues, password resets, account updates, and online transactions with confidence.
- Investigate & Act: Identify, investigate, and resolve special cases such as unrecognized charges or account activity concerns ? working closely with internal teams to deliver fast, secure, and effective solutions.
- Ensure Security & Compliance: Follow banking security protocols to verify customer identity and handle sensitive financial information with the highest level of confidentiality and accuracy.
- Document Every Interaction: Accurately log key information from every customer interaction in our internal systems, ensuring proper tracking, traceability, and follow-up.

✅ Requirements

- Education: High school diploma or equivalent completed.
- Language: Advanced English ? B2 level or higher ? with strong verbal and written fluency, plus excellent Spanish communication skills.
- Digital Skills: Comfortable working with computers, Windows/Office, and multitasking across multiple tools and systems simultaneously.
- Location: Available to work on-site at our offices in Panama.

🎓 Experience

- Not required: We believe in your potential ? a fully paid training program sets you up for success before you even start.
- A plus: Prior experience in customer service, banking, financial services, or a Call Center environment will strengthen your profile.

🎁 What We Offer

- Private medical insurance ? full coverage to support your health and well-being.
- Performance & commitment bonuses ? we recognize your dedication and results.
- Exclusive commercial partnerships ? access to a wide network of discounts and special benefits.
- Rest & recreation areas ? designed to recharge and inspire you every day.
- Fully paid training program ? we set you up for success from day one.
- And so much more waiting for you!

💡 Desired Skills

- Empathy & Active Listening: A natural ability to connect with people, understand their needs ? especially during stressful financial moments ? and transmit calm and confidence.
- Attention to Detail: Ability to handle sensitive financial information with precision, care, and full discretion.
- Problem Solving: An agile, logical mindset to analyze situations, make sound decisions, and offer clear solutions under pressure.
- Effective Communication: Excellent tone of voice, verbal fluency, and strong written skills ? especially when explaining financial topics in a simple, accessible way.
- Positive Attitude & Self-Management: Organized, punctual, proactive, and ready to thrive in fast-paced, high-standard service environments.

📍 Job Type: Full-time | On-site ? Panama