Bilingual Customer Service Specialist - Mortgage Servicing

Join Our Team!

Are you passionate about customer service and helping patients prioritize their oral health? We are looking for bilingual Dental Hygiene Appointment Specialist to join our growing team! The primary goal of this role is to reconnect with existing dental patients, educate them on the importance of routine preventive care, overcome common objections, and successfully schedule appointments. If you thrive in a fast-paced environment, enjoy communicating with people, and have excellent organizational skills, we'd love to hear from you!

In Office Position

Panama Outsource Solutions is searching for a bilingual customer service and collections specialist to support one of our customers at our back-office outsourcing center.

We are searching for a bilingual English/Spanish speaker who is detail oriented and a fast learner with strong customer service skills to join one of our established projects. The position will mostly involve answering customer service calls and emails in both English and Spanish for a mortgage servicing business, as well as some soft collections for overdue accounts.

Prior Customer Service Experience required. Previous Collections Experience is a plus but not required. Previous experience in financial services related companies is also a plus.

The position is full time in person in our Obarrio office, close to the Via Argentina metro station. We provide parking. Please only apply to this position if you can regularly make the commute without issues. Excellent attendance and punctuality is a MUST.


Requisitos:
- Advanced English written and verbal skills.
- Excellent written and verbal communication skills
- Must possess excellent attention to detail and organizational skills
- Must work well under pressure
- Must be able to successfully multitask
- Must be proficient in use of computers, the internet, and Microsoft based applications
- Prior experience working in collections is preferred
- Excellent attendance and punctuality


Beneficios - $ 900/month
- Retention bonuses offered at 6 months ($250) and 1 year ($400). Referral bonuses are available as well.
- Free Private Life Insurance Provided after 3 months
- Monday- Friday, US Daytime (8am-5pm US Central time. Changes to 9am-6pm during US Daylights Savings time)
- Full Time- Permanent Contract