B2C Sales Supervisor
About Adrian Magnus | Part of Carazo Enterprise SL
Adrian Magnus is part of Carazo Enterprise SL, a premium cigar distribution company established in 2 0 1 2. With over 4 0 professionals, we manage the distribution of 3 0+ premium cigar brands across Europe, the , and Latin America. Our mission is to bring the world?s finest handcrafted cigars to enthusiasts with precision, integrity, and a deep respect for tradition. Operating from hubs in Madrid, Marbella, Gran Canaria, Panama, and Costa Rica; we are driven by quality, heritage, and customer satisfaction in every market we serve.
Position Summary
The B 2C Sales Supervisor will be responsible for supervising, managing, and improving the performance of the B 2C sales agent team in Panama. The main objective is to increase sales performance, ensure proper customer management, monitor agent productivity, and build a strong and efficient sales team.
This role requires strong leadership, sales management experience, and a deep understanding of the Panamanian market and sales environment.
Key Responsibilities
- Supervise and manage the daily activities of B 2C sales agents
- Monitor sales performance and ensure sales targets are achieved
- Train, coach, and motivate sales agents to improve performance
- Track KPIs, sales metrics, and agent productivity
- Assist in developing sales strategies for the B 2C market
- Ensure proper customer communication and service quality
- Report weekly and monthly sales performance to management
- Help recruit, onboard, and train new sales agents
- Implement sales processes and improve team efficiency
- Ensure discipline, reporting structure, and workflow organization within the team
Requirements
- Minimum 3 years of experience as a Sales Supervisor or Sales Team Leader
- Experience supervising sales agents in Panama is highly preferred
- Experience working with the US market
- 1? 2 years of experience as a sales agent is a strong advantage
- Proven experience managing and motivating sales teams
- Strong leadership and organizational skills
- Experience working with sales targets and KPIs
- Excellent communication and management skills
- Knowledge of Spanish and English are required
- Must be based in Panama
Ideal Candidate Profile
- Structured, strategic, and accountable
- Motivational leader with a strong operational focus
- Data-driven decision-maker with coaching ability
- Adaptable to change and growth pace
- Committed to developing a high-performance sales culture
Benefits
- Competitive base salary and commission
- Represent a premium luxury cigar brand with international reach
- Exposure to global markets and cross-border sales strategy
- Build and shape your own sales team ? real hiring authority from day one
Interested? Please apply by sending us your CV in English.