Timekeeper Analyst

Timekeeper Analyst Job Responsibilities and Requirements:

Time Tracking and Recording:

- Monitor and record employee work hours using the company?s timekeeping system.
- Ensure timely and accurate entry of clock-in, clock-out, and break times.
- Conduct regular audits of timekeeping records to ensure completeness and accuracy. Data Analysis and Reporting:
- Analyze timekeeping data to identify trends, discrepancies, and opportunities for improvement.
- Generate reports on employee time, absences, and turnover rates. Compliance and Policy Enforcement:
- Ensure adherence to all relevant labor laws and company timekeeping policies.
- Escalate and resolve any discrepancies or policy violations with appropriate actions. Discrepancy Resolution:
- Investigate and resolve any discrepancies in time entries.
- Liaise with employees and supervisors to rectify timekeeping issues promptly.
- Training and Support:
- Train employees and supervisors on the use of the timekeeping system and related policies.
- Develop and maintain training materials and user guides.
- Provide ongoing support to system users to ensure operational efficiency.

Timekeeper Analyst Qualifications:

- Minimum 1-2 years in a Contact Center environment, preferably with experience in workforce management.
- Proven experience with timekeeping functions and data analysis.
- High school diploma required;a Bachelor?s degree in Business Administration, Human Resources, Data Analytics, or a related field is preferred.
- Proficiency in Microsoft Excel and other MS Office applications.
- Familiarity with labor laws and regulations relevant to timekeeping and payroll.
- Strong analytical, problem-solving, and critical thinking abilities.
- Capable of conducting thorough investigations and resolving issues efficiently.
- Demonstrates a consistent focus on delivering measurable results within strict deadlines.
- Excellent at communicating complex concepts clearly and effectively.
- Strong interpersonal skills, with the ability to collaborate effectively across teams.
- Independent and proactive in managing tasks.
- Exercises sound judgment;knows when to escalate issues to leadership.
- Able to maintain confidentiality and discretion in handling sensitive information.
- Ability to plan, organize, and prioritize work in a fast-paced, deadline-oriented environment.
- Willing and able to work flexible hours to support a 24x7 global operation.

Skills:

- Ability to Meet Deadlines
- Monitoring Data Quality
- Planning
- Solving Problems
- Time Management
- Workforce Analysis

- Monthly bonus based on goal achievement. Applies after the third month of the contract. 
- Health insurance. Applies after the third month of the contract. 
- Life insurance. Applies after the third month of the contract.