Agente de Call Center ( Área de Salud)

We are looking for a Bilingual Call Center Agent with experience in the healthcare sector or insurance-related services (such as medical assistance lines, health policy support, or telehealth coordination), and proven experience assisting native U.S. customers.

Responsibilities:

- Deliver exceptional customer service to clients and patients in both English and Spanish.
- Handle inbound and outbound calls related to medical assistance, health policy inquiries, and service coordination.
- Document case information accurately and follow up to ensure resolution.
- Coordinate with internal teams to provide timely and effective customer support.

Requirements:

- Advanced English and Spanish (spoken and written).
- Experience supporting U.S.-based customers in healthcare, insurance, or medical call center environments.
- Excellent communication, listening, and problem-solving skills.
- High sense of empathy, confidentiality, and professionalism.
- Availability to work flexible shifts (including weekends if required).

We Offer:

- Competitive salary and benefits package.
- Stable and supportive work environment.
- Opportunities for professional growth within an international healthcare network.