It Support (Level 1) ? Bilingual

Panama Outsource Solutions is a growing nearshore outsourcing company that helps U.S. businesses succeed through exceptional customer service and business support. We provide both traditional call center services and a wide range of specialized back-office solutions for clients across multiple industries.

We're committed to creating a workplace where people enjoy coming to work. We offer a supportive team environment, approachable leadership, opportunities for career development, and a healthy work-life balance. We believe that when our employees thrive, our clients do too.

Join a company where your work makes an impact, your ideas are valued, and every day brings new opportunities to learn and succeed.

About this Job

In this role, you will be responsible for technical support to employees throughout day-to-day Level 1 IT-related support. The ideal candidate is customer-service-oriented, technical-minded, and able to troubleshoot hardware and basic IT issues efficiently.

Key Responsibilities

- Support and coordinate IT onboarding and offboarding processes.

- Support user credentialing, account creation, and deactivation

- Troubleshoot and resolve basic to intermediate IT hardware related issues.

- Provide technical support for computers, printers, scanners, and other hardware.

- Assist users with basic software, connectivity, and access related issues.

- Follow established IT procedures, security guidelines, and escalation processes.

- Provide timely and professional customer service.

- Escalate complex technical issues to the appropriate IT team when necessary.

- Support other IT related activities and projects as assigned.

Location

The position will begin full-time, in-office. Our offices are located in Calle 50, Panama City, within walking distance of the Vía Argentina Metro Station. After 3 months, you team members in this position may become eligible for work from home, if they meet company productivity and IT standards. Work from home is a privilege and not guaranteed.


Requisitos:
- Previous experience in IT support, technical support, help desk, or a similar role.

- Practical experience troubleshooting IT hardware, particularly:

- Computers/laptops
- Printers
- Scanners
- Peripherals and accessories
- Knowledge of basic hardware and software troubleshooting.

- Experience working with a ticketing / help desk system.

- Basic knowledge of Windows operating systems, networking, and user access management.

- Ability to diagnose problems and provide effective solutions.

- Strong customer service and communication skills.

- Excellent English communication skills (spoken and written).


Beneficios - Salary: USD $900.00

- Retention Bonuses paid out at 6 months ($250) and 1 year ($400)

- Employee Referral Bonus Program.

- Free private Health and Life Insurance through Palig after 3 months.

- Stable full-time employment.

- Supportive team environment with opportunities for professional growth and career development.

- Monday-Friday daytime schedule. Weekends off!