Customer services

Empire Management Group, Inc., is a full-service community association management firm providing complete support to Florida Homeowners, Developers, and Condominium Associations. Family-owned and operated, Empire Management is a fast-growing company with many opportunities for growth.

We are looking for new staff to supports the operations area's as a Advocacy Agent. Particularly in the realm of homeowners and condominium associations.


MUST: Advanced English (Strong communication skills: writing and speaking).

Activities:
Assist with the day-to-day operations of the Homeowners incoming calls.
Provide support to Homeowners via phone, e-mail, tickets and voice mails.
Respond, escalate, or reassign client inquiries to the correct department.
Maintain accurate and up-to-date new client information in a database and update client contact information on an ongoing basis, as needed.
Provides assistance to teammates in quality, timely generation.
Follow up on the status of Action item, ARC request, payments in process.

We offer:
Competitive Salary.
Work Stability
Great Schedule
Computer equipment

Minimum requirements:
High school diploma or equivalent
2+ years in client services and general office support.
Excellent organizational and time-management skills
Excellent communication, multitasking, and time management skills.
Strong problem-solving and customer service skills
Demonstrated proficiency in Windows and Microsoft Office suite.
Ability to identify needs, clarify information, and provide problem-solving solutions.
Excellent written and verbal communication skills

Skills
Organized - Effective communication
People skills - Empathetic - Team Player
Customer Oriented - Hardworking