Compliance Coordinator
About Us
At GAF Healthcare Services Panama, we provide in-house outsourcing solutions for Vitasya Healthcare Consultants, a leading provider of homecare services in the USA. Unlike third-party providers, we work as an extension of their team, ensuring tailored, consistent, and compassionate support for their operations.
Our vibrant and committed team thrives in a collaborative environment where talent and dedication are valued. At GAF, we don?t just deliver results?we invest in our people and in the future of homecare excellence.
Job Description: Coordination Specialist
Location: Obarrio, Panama City, Panama (On-site)
Position Overview:
Are you ready to take your career to the next level? We are looking for a proactive and detail-driven Coordination Specialist to join our fast-paced, mission-focused team. In this role, you?ll ensure compliance excellence by monitoring and reviewing visits through our Electronic Visit Verification (EVV) system (AlayaCare). Your efforts will directly support regulatory compliance, accurate billing, exceptional client care, and strong customer relationships.
From identifying compliance trends to creating actionable solutions, your contributions will be key in driving operational success and quality care delivery. Comprehensive training will be provided to ensure your success.
Key Responsibilities:
- Real-Time Monitoring: Continuously monitor scheduled visits using AlayaCare dashboards to ensure every detail aligns with compliance standards.
- , vacant, missed, late, or non-compliant visits).Flagging Compliance Issues: Identify and flag visits that don?t meet compliance standards (📷
- Task Creation in AlayaCare: Create detailed tasks for flagged visits, enabling onshore teams to act swiftly and effectively.
- Daily Summary Reporting: Deliver clear, insightful reports that highlight patterns and keep the team ahead of compliance trends.
- Follow-Up: Ensure no flagged visit goes unresolved. Revisit flagged visits and escalate unresolved issues as needed.
- Compliance & Quality Assurance: Stay updated on payer and state-specific EVV requirements to ensure continuous compliance.
- Customer Relationships: Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring a positive experience for both clients and caregivers.
- Communication & Collaboration: Work closely with onshore teams, providing actionable feedback and maintaining seamless workflows.
What We?re Looking For:
Education:
- Work experience in customer service, payroll, healthcare, home care, or related fields.
Experience:
- Previous experience with EVV systems, scheduling, or healthcare administration is highly desirable.
Key Skills for Success:
- People Skills: Ability to effectively manage interactions with clients and caregivers, even in challenging situations.
- Patience: Skilled in assisting older clients and providing support with empathy and understanding.
- Attention to Detail: A keen eye for discrepancies and non-compliance; this role requires managing many moving parts.
- Time Management: Strong organizational skills to prioritize tasks and meet deadlines effectively.
- Customer Service Skills: Dedicated to delivering a peaceful and supportive experience for clients and caregivers alike.
Technical Skills:
- Technology-oriented with the ability to navigate dashboards, generate reports, and accurately record data.
Communication:
- Fluent English (C 1 level) is mandatory, with clear, concise, and actionable spoken and written communication skills.
Problem-Solving:
- Ability to spot trends, propose solutions, and maintain a compliance-focused approach.
Why Join Us?
At GAF Healthcare Services, we?re more than just a workplace?we?re a community dedicated to driving change and delivering excellence. As a Coordination Specialist, you?ll be at the heart of our operations, ensuring quality care, compliance, and strong customer relationships while enjoying a supportive and dynamic environment.
If you?re ready to make a real impact and grow your career with a team that values your skills, apply now and let?s shape the future of healthcare together!
What We Offer
- Compensation & BenefitsCompetitive, negotiable salary based on experience and skills. Starting at $ 1, 1 0 0/monthly. Comprehensive health and life insurance package. Birthday day off ? celebrate on us! Subsidized parking spot just a 2-minute walk from the office. 1-hour daily break time. Office perks: snacks, ping pong table, and fun team activities.
- Work EnvironmentOn-site in Obarrio, Panama City, Panama. Monday to Friday, 8: 0 0 am ? 4: 0 0 pm or 9: 0 0 am ? 5: 0 0 pm (EDT/WST). Company-provided computer and all necessary tools. Mentorship and guidance to support your professional growth.
- Compensation & BenefitsCompetitive, negotiable salary based on experience and skills. Comprehensive health and life insurance package. Birthday day off ? celebrate on us! Subsidized parking spot just a 2-minute walk from the office. 1-hour daily break time. Office perks: snacks, ping pong table, and fun team activities. Discounts at many restaurants and stores country-wide.
- Work EnvironmentOn-site in Obarrio, Panama City, Panama. Monday to Friday, 8:00 am ? 4:00 pm or 9:00 am ? 5:00 pm (EDT/WST). Company-provided computer and all necessary tools. Mentorship and guidance to support your professional growth.