Tech Support Representative On-Site

Join a Winning Team!

Foundever, a global leader in end-to-end customer experience (CX) products and solutions, partners with some of the world?s most beloved brands?from Fortune 500 companies to local startups?to design, build, and deliver a competitive edge across all customer touchpoints.

Job Description: As a customer service representative, you will answer incoming calls to address inquiries, resolve complaints, troubleshoot problems, provide customer information or assistance, and offer basic technical support, all while delivering an exceptional customer service experience that fosters client loyalty.

Required Language: Advanced English Level

Job Modality:On-site

Main Responsibilities:

- Research information using available resources and tools to respond effectively to customer inquiries and requests.
- Manage and resolve customer complaints efficiently.
- Provide customers with detailed product and service information, including disclosure of terms of agreement for specific products or services.
- Enter new customer information into the system accurately.
- Update existing customer information as needed.
- Process orders and service renewal requests promptly.
- Promote customer loyalty and work towards retaining clients.
- Identify and escalate priority issues to the appropriate resources.
- Route calls to the correct departments or individuals.
- Document call information in accordance with standard operating procedures.

Key Competencies:

- Advance verbal and written communication skills
- Adherence to established processes
- Strong listening skills
- Customer service orientation
- Objective judgment and decision-making ability
- Adaptability and flexibility
- Teamwork and collaboration
- Stress tolerance
- Proficient data entry and typing skills

Benefits:

- Job stability and security
- Opportunities for professional growth
- Medical insurance coverage
- Private life insurance
- Referral bonus program
- Free transportation for associates working late-night shifts
- Discounts at restaurants, universities, gym memberships, automotive stores, clinical labs, car rentals, and more.