Senior Representative, HR Shared Services1 Vacantes
Callcenter en Panamá, Panamá
- Categoría: Comercial / Ventas / Atención al Cliente
- Subcategoría Callcenter
- Localidad: Panamá
- Activo desde: 23/02/2021 - 14:00:10 pm
- Cantidad de Vacantes: 1
- Idiomas: Inglés
Bilingual Candidates English & Spanish English CVs only Salary Range: $750.00 - $850.00.
Job Description: This position has primary responsibility to assist team members, leaders and HR employees with any and all related HR topics and issues via Chat tool relying on knowledge based solutions and predefined processes to answer questions in a busy environment. ? Main Responsibilities: o Assist team members, leaders and HR employees with any and all related HR topics and issues via Chat tool. o Exercise some judgment within narrowly defined procedures and practices to determine appropriate action. o Works on assignments routine in nature and of limited scope. o Apply working knowledge and understanding of Human Resources programs, processes, applications, policies and administration to assist customers. o Work cross-functionally with other departments (as required) to coordinate resolution. o Maintain awareness of programs, methods and techniques needed to facilitate on-going administration of HR. ? Skillset: o Prefer BS/BA degree or an acceptable equivalent combination of education related training and experience. At least 1 year experience in customer service or Human Resources. o Basic knowledge of following software preferred: Windows, MS Office (Outlook, Word, Excel). o Strong verbal and written communication skills. Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs). Strong commitment to quality and attention to details. Prior experience in dealing with confidential information. Ability to work independently with regular supervision while handling stressful situations. Must be well-organized, self-starter and quick learner as well as highly motivated to perform the duties.