Regional Service Center Agent - Jornada Nocturna
Are you passionate about helping people, solving problems, and delivering an excellent customer experience? We are looking for RSC Agents to join our Regional Service Center team.
In this role, you will be the first point of contact for clients, brokers, suppliers, policyholders, and medical providers, supporting them through phone, email, and chat with professionalism, empathy, and a strong service mindset.
What you?ll do
- Provide high-quality support to clients, brokers, policyholders, suppliers, and medical providers.
- Handle inquiries through phone calls, emails, and chat.
- Receive and manage calls from brokers, policyholders, and medical providers, helping resolve questions and service requests.
- Maintain accurate records in the Service Center case log.
- Use call center tools and internal systems to process requests according to country-specific procedures.
- Learn and apply medical terminology to better support cases and incoming inquiries.
- Participate in meetings and trainings, sharing ideas, recommendations, and possible solutions to improve service processes.
What we?re looking for
- Advanced English proficiency.
- Intermediate knowledge of Microsoft Office.
- Strong analytical and numerical skills.
- At least 2 years of experience in customer service, preferably in call centers, hospitals, hotels, insurance, or service-oriented environments.
- Excellent communication skills and a customer-first mindset.
Schedule requirements
- Rotating shifts from Monday to Sunday.
- One day off during the week.
- Availability to work night shifts.
Why join us?
You will be part of a dynamic regional team where your service mindset, communication skills, and ability to solve problems will make a real impact every day.
If you enjoy helping others, learning new processes, and working in a collaborative environment, we are looking forward to meeting you.