Health Care Agent - Advanced English Required

Are you a compassionate and customer-focused individual looking for a fulfilling role in the healthcare industry? Look no further! We are currently seeking a dedicated Guest Liaison to join our esteemed Pain Management and Neurosurgery Clinic. This position is virtual, allowing you to work from the comfort of your home while providing exceptional service and support to our valued patients.

Benefits: We offer a competitive salary and benefits package, including medical insurance, bonuses, and opportunities for professional growth and development.

How to Apply: If you have a passion for delivering outstanding customer service and possess the qualifications mentioned above, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and explaining why you are interested in the Guest Liaison position.

Join our dedicated team and contribute to enhancing the patient experience at our Pain Management and Neurosurgery Clinic. Apply today!

Responsibilities:

- Serve as the primary point of contact for patients, providing exceptional customer service and addressing their needs, inquiries, and concerns in a friendly and professional manner.
- Greet patients and visitors virtually, making them feel welcome and comfortable throughout their entire clinic experience.
- Assist with the registration process, verifying patient information, collecting necessary documentation, and ensuring accurate and up-to-date records.
- Coordinate patient appointments, consultations, and procedures, working closely with physicians, nurses, and other healthcare professionals to ensure availability and streamline clinic workflow.
- Provide clear and concise instructions to patients regarding appointment preparation, paperwork, and any necessary pre-visit requirements.
- Maintain confidentiality of patient information and adhere to HIPAA regulations at all times.
- Collaborate with the clinical and administrative teams to facilitate seamless patient flow and address any scheduling or service-related issues promptly.
- Assist in managing the clinic's appointment reminder system, contacting patients to confirm upcoming appointments and reschedule missed ones.
- Handle billing and insurance-related inquiries, ensuring patients are well-informed and assisting in resolving any concerns or issues.
- Demonstrate a positive and caring attitude towards patients, creating a warm and supportive environment.

Join us in providing top-notch care and support to our patients virtually. Your dedication and commitment to exceptional service will make a significant difference in their lives.

Salary: 850.00