Fraud Analyst

We?re looking for a sharp, detail-driven Fraud Agent to join our fraud operations team. In this role, you?ll be on the front lines, reviewing transactions, analyzing suspicious activity, and taking quick, decisive action to protect our customers and our platform. You?ll be expected to perform in a fast-paced environment, consistently meet performance targets, and work collaboratively with your team and leadership to reduce fraud risk.




Key Responsibilities:

- Investigate suspicious activity, transactions, or account behavior in real-time and post-transaction.
- Take appropriate actions based on findings, such as Flagging, escalating, or blocking activity.
- Respond to fraud-related inquiries and support requests with accuracy and urgency.
- Work toward individual and team KPIs, including case resolution time, accuracy, and fraud prevention metrics.
- Document case findings thoroughly and consistently in internal systems.
- Stay up to date on fraud trends, patterns, and internal procedures.
- Collaborate with peers and supervisors to share insights and continuously improve team performance.
- Maintain a high level of discretion, confidentiality, and professionalism.

Qualifications:

- Previous experience in fraud investigation, risk analysis, customer service, or a related field.
- Strong attention to detail and critical thinking skills.
- Excellent written and verbal communication skills.
- Able to work in a high-pressure, fast-moving environment.
- Flexible availability for shift work, including weekends and holidays.
- Experience with fraud detection tools, chargebacks, orcase management platforms.
- Previous work in fintech, e-commerce, or a contact center environment.