Customer Care Representative

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phones, to customers who have questions, concerns or confusion around a product or service. You?re literally the voice of the brand and a strong relationship between our clients and their customers is built with you!

WHY SHOULD YOU JOIN OUR AWESOME TEAM?

As an Alorican, you?ll also enjoy additional benefits, such as:

- Performance bonuses
- Professional development opportunities.
- Educational scholarships
- Health care
- Discounts on local services and products.
- Not to mention fun cultural and community outreach activities.

KEY JOB RESPONSIBILITIES

Communicate via inbound and/or outbound telephone calls with customers.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

Accurately document and update records in required systems.

Understand all programs, systems, and procedures necessary to perform job effectively.

JOB REQUIREMENTS

Minimum

Advanced English communications skills, both oral and written.

Proficient computer skills, including Microsoft Office.

High School Diploma and/or Highest Level of Education Certification/Diploma.

National or foreigner with a valid work permit.

Preferred

Previous customer service experience and/or call center experience.

Ability to work in a team fostered environment.

Ability to maintain the highest level of confidentiality.