Senior Representative, Business Operations1 Vacantes
Callcenter en Panamá, Panamá
- Salario: 800,00 $ (Neto mensual)
- Categoría: Comercial / Ventas / Atención al Cliente
- Subcategoría Callcenter
- Localidad: Panamá
- Activo desde: 26/07/2020 - 05:00:37 am
- Jornada: Tiempo Completo
- Tipo de Contrato: Contrato por tiempo determinado
- Fecha de Contratación: 02/09/2020
- Cantidad de Vacantes: 1
- Idiomas: Inglés
Provides operational support through varied informational processing activities that supports a specific business need Organizes and maintains files (hardcopy and electronic) for group supported Researches and obtains specific information requested by group supported Administers programs, projects and processes specific to the operating unit served Serves as a liaison with others within and outside the company Prepares standard or complex documents from various source materials.
Responsible for receiving or/and making calls and responding to internal and external customer concerns/requests Displays ability to perform independently and confidently. Work is evaluated upon completion to ensure SLAs have been met knowledge of company products/services to aide in customer queries. Provides solutions to issues and problems, responds to customer issues and uses judgment to escalate issues when necessary. Able to leverage policies and procedures to service accounts and provide excellent support to customers. May perform related clerical work as needed.
Advanced English (will be supporting US based processes, will be interacting with native English speakers on a daily basis).
Customer Service abilities.
Reporting experience (2 years).
Intermediate Excel knowledge (pivot tables and formulas).
Need to be able to work with little supervision as it will work from home for a period of time.
Additional essential information about the role
Working Hours: 40 per Week [8 hrs Mon - Fri / Sat & Sun Off] Compensation Range: $ 700.00 - $ 800.00 gross monthly.
Location: Dell Panama Pacifico (but will work from home during the COVID-19 crisis).
Assignment lenght: 05 months