Senior Call Center Manager (Sales)

1 Vacantes
Publicado el 29 de noviembre en

Callcenter en Panamá, Panamá

  • Salario: A convenir
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Callcenter
  • Localidad: Panamá
  • Activo desde: 29/11/2019 - 05:02:17 am
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo indefinido
  • Fecha de Contratación: 06/01/2020
  • Cantidad de Vacantes: 1
  • Educación Mínima: Educación Técnico/Profesional
  • Años de Experiencia: 5
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

As a senior call center manager you will have the exciting opportunity to help drive the growth, connect with customers and shape the future of our company. The ideal candidate will possess experience in pharmacy mail order, specifically dealing with tropical medications with a passion for the customer that enables them to lead a team of first line sales agents. You should also be a self-starter who is prepared to own, define, develop and execute a strategy for paint cream sales campaign.

Roles & Responsibilities:

- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

- Taking on other tasks or projects to support employees, other managers, and call center operations

- Manage team to attain daily activity metrics of calls, decision maker contacts, customer satisfaction

- Train team on prospecting skills

- Understand customer business issues and how these issues can be solved with our services

- Create and develop mechanisms to drive team efficiency and performance.

- Drive impact through others as a manager


- 5 plus years experience in pharmacy mail order area

- 5 plus years experience dealing with tropical medications

- 5 plus years experience in sales management

- Experience using Vici dialer is a plus

- Computer literate

- Driven

- Must be super reliable

- People management experience; managing teams of 20 or more

- Proficient in recruitment

- Proficient in training

*** Spanish resumes will not be considered | Please do NOT call we will reach you ***

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Financial Warranty
Localizada en Panamá, Panamá.
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