Operations Supervisor

Drive operational excellence, foster growth, and build long-lasting client partnerships.

Are you a strategic and results-oriented professional who thrives on improving processes, elevating team performance, and supporting scalable operations? At eSync 360°, we are looking for an Operations Supervisor to join our expanding team and help enhance the efficiency and structure of our back-office operation.

In this role, you will oversee day-to-day performance across different departments, lead initiatives that boost productivity, and support company growth by maintaining strong internal communication and consistent service delivery. You?ll work closely with executive leadership and collaborate continuously with the HR, QA, and Marketing teams to ensure alignment, operational consistency, and high-quality execution across all services.

This position requires someone who can balance team leadership, data-driven decision-making, and direct client interaction. It?s ideal for someone who enjoys bringing structure, efficiency, and scalability to a dynamic and fast-growing environment.

As an Operations Supervisor, you will be responsible for optimizing operational workflows, identifying areas that need improvement, and implementing solutions that enhance accuracy, performance, and client satisfaction. You will guide and support teams within back-office, call center support, or virtual assistant operations, monitor performance indicators, and ensure accountability and engagement throughout all levels of the operation.

Part of your role will also focus on strengthening client relationships by maintaining transparent communication, anticipating needs, and identifying opportunities for service enhancements or account expansion. Your involvement with CRM platforms?such as HubSpot, Salesforce, or Zoho?will help maintain accurate data management and contribute to performance reporting and analysis.

You?ll work in continuous collaboration with Leadership, HR, QA, and Marketing to develop strategies that elevate service delivery, improve internal processes, and enhance the overall employee and client experience. Your ability to interpret operational data and present actionable recommendations will support strategic planning, onboarding processes, and retention initiatives.

We are looking for someone with at least three years of experience in operations, client relations, or business development, preferably in BPO, call center, or back-office environments. You should have a track record of managing cross-functional teams, driving performance improvements, and overseeing high-volume operations with precision and consistency. Strong communication skills, an analytical mindset, and familiarity with CRM tools and workflow automation are key to succeeding in this role. Bilingual proficiency in English.

This role is ideal for someone who is motivated by performance, enjoys working in a fast-paced environment, collaborates well across multiple teams, and sees challenges as opportunities to innovate and improve.

Why Join Us

At eSync 360°, you?ll have the opportunity to:

-Collaborate with executive leadership to design and execute strategies that scale operations and client engagement.

-Work closely with HR and QA teams to ensure top-quality service and positive employee experience.

-Build strong client relationships across industries such as technology, real estate, digital services, and business outsourcing in Medical and Legal fields.

-Be part of a culture that values growth, collaboration, and innovation, where your ideas are heard and implemented.

-Contribute directly to company expansion and operational excellence initiatives.

Location: Panama City (On-site)
Languages: English & Spanish
Schedule: Full-time

If you?re ready to lead operations, build relationships, and drive growth ? we?d love to meet you.