Medical Transportation Customer Service Representative

About the Role

We are looking for compassionate, customer-focused, and highly organized Medical Transportation Customer Service Representatives to join our team. In this role, you will serve as the primary point of contact for patients and healthcare providers requesting non-emergency and urgent medical transportation services.

You will coordinate transportation requests, gather accurate information, communicate with dispatch teams, and ensure patients receive timely and efficient transportation. Some calls may involve patients in critical health conditions, requiring you to remain calm, empathetic, and professional while following established procedures.

This is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about helping others.

Key Responsibilities

- Answer inbound calls from patients, family members, healthcare facilities, and medical providers requesting transportation services.
- Schedule, modify, and coordinate medical transportation appointments.
- Verify patient information and accurately document transportation requests.
- Assess transportation needs while adhering to company procedures and service guidelines.
- Prioritize urgent requests according to established protocols.
- Maintain clear and professional communication with patients, dispatch teams, drivers, and healthcare facilities.
- Provide accurate information regarding transportation status, estimated arrival times, and service updates.
- Handle sensitive situations with empathy, patience, and professionalism.
- Escalate emergency or high-risk situations according to company procedures.
- Maintain detailed records of all customer interactions in the company's systems.
- Meet quality, productivity, and customer satisfaction standards.
- Ensure compliance with HIPAA/privacy and confidentiality requirements when handling patient information.

Qualifications

- High School Diploma required; college studies are a plus.
- Previous experience in Customer Service, Call Center, Healthcare Support, Medical Scheduling, Dispatch, or a related field preferred.
- Excellent verbal and written communication skills in English B2/C1 English proficiency.
- Spanish communication skills are a plus.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Experience using CRM or scheduling systems is preferred.
- Ability to type accurately while speaking with customers.
- Strong attention to detail and organizational skills.
- Ability to work efficiently in a fast-paced environment.

Skills & Competencies

- Outstanding customer service skills.
- Empathy and compassion when interacting with patients.
- Excellent active listening skills.
- Critical thinking and sound decision-making.
- Ability to remain calm under pressure.
- Strong problem-solving abilities.
- Effective multitasking and time management.
- High level of professionalism and confidentiality.
- Adaptability and resilience.
- Team-oriented mindset.
- Ability to manage emotionally challenging conversations.
- Conflict resolution and de-escalation skills.

What We Offer

- Monday through Friday schedule (7:00 AM ? 5:00 PM).
- Weekends off *position requieres schedule flexibility based on client needs*
- Paid training.
- Career growth opportunities.
- Supportive and collaborative work environment.
- The opportunity to make a meaningful impact by helping patients access essential medical transportation services.

If you are passionate about helping people, have exceptional communication skills, and can remain composed in high-pressure situations, we encourage you to apply and become part of a team dedicated to improving patient care through reliable transportation coordination.