HR. Shared Services Speciallist Bilingüe

40 hours per week [8 hrs Mon - Fri / Sat & Sun Off ] Compensation Range: 800.00 - 925.00 Required Skillset: Monday to Friday (8am to 5pm),

Specialist, HR Shared Services - Panama DTJP00019685

Description

Responsible for providing Human Resources (HR) Services support across multiple HR functions to a particular site or geographic area. Responsibilities include: team member consultation on benefits administration/programs, maintaining team member files and records, providing operational support on onboarding/off-boarding/transfers and assisting with other HR COE shared services work. Assists with the administration of vendor programs and manages vendors? service level performance. Project manages site and cross-functional HR operations related initiatives

Provides daily operational support for internal client group on record keeping, onboarding, off boarding, internal transfer, employment contract management (country specific), allowance changes and leave tool management. May also support country specific tools and systems. Streamlines and simplifies end-to-end HR operations processes for optimal efficiency and effectiveness. Oversees and manages a wide range of team members? benefits administration/programs (i.e. medical/social benefits & claims, life and supplementary insurance, pension and allowances) that includes team member consultation as well as addressing business escalations and operational issues. May also oversee and/or provide ongoing support of talent acquisition and learning and development shared services activities. Manages the ongoing relationship with external vendors. Reviews vendor?s support and practices to ensure compliance with government and company regulations. Establishes continuous improvement process, whereby performance translates directly into correction action plans and resulting improvements. Collaborates across HR functions and payroll to ensure accuracy of team members? pay items and end-to-end process compliance and improvement. Ensures HR practices/procedures comply with government policy change implementation and local laws, statutory and audit requirements. Provides support to ensure HR/Finance audit compliance on CSA, Business Audit, SOX and local country/city statutory audit. Provides ongoing onsite HR operations support spanning from transactions to management reporting. Provides training to team members and managers on HR systems, policies and processes. Actively leads or participates in global, regional or local HR initiatives.

Key Responsibilities

Resolves queries and questions related to HR Data Mgmt and L1 HR System Support processes and supported systems/programs (HCM, Performance and Dev, Recruiting, Reporting, and Learning). Support related requests through a Case management tool and email. Provide support to projects and other related GDM related programs within scope. Excel Analysis and Troubleshoot System related issues remotely through Skype/Zoom or other resources.

Resolves more complex questions, wide range of problems and requests from customers

Resolves escalated issues and may work cross functionally to resolve inquiry

Responds to questions and inquiries regarding all areas of HR

Works with limited autonomy under moderate direction

Provides coaching and training to less experienced team members

Essential Requirements

Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).

Strong ability to demonstrate initiative and good judgment in resolving issues affecting customer.

Strong knowledge of a broad spectrum of HR policies and practices.

Advanced/Fluent English communications skill.

0 - 2 years of experience in HR Operations, HRIS, HR Support, HR Admin or related fields.
Basic to intermediate knowledge of HR Policies and Principles.

Additional essential information about the role
40 hours per week [8 hrs Mon - Fri / Sat & Sun Off ] Compensation Range: 800.00 - 925.00 Required Skillset: Monday to Friday (8am to 5pm),

Location: Dell Panama Pacífico (but will work from home during the COVID-19 crisis).

Assignment lenght: 06 months