Booking And Reception Agent

- Prepare reservation reports.
- Respond to correspondence.
- Manage packages and special plans.
- Request services from the corresponding vendors when selling each package.
- Receive reservation requests, cancellations, and changes.
- Notify the Reception Supervisor about reservations for any specific suite or room on a given date.
- Receive pending items from the outgoing shift.
- Check that the work equipment is in perfect condition (Computer, Phone, Headset, Microphone).
- Attend to requests from guests and/or hotel staff.
- Take, receive, and send phone messages to guests and hotel executives.
- Handle local calls, both internal and external to the hotel.
- Promote the hotel's services.
- Provide information about events happening at the hotel.