Bilingual Front Desk Agent
Job description:
We are looking for a dynamic, enthusiastic individual oriented towards customer service in the Hotel.
Responsibilities:
- Welcoming the client warmly, representing the Hotel as the first point of contact, and transporting them to live a unique experience in our facilities.
- Set credit limits.
- Review payment methods of all guests in-house.
- File check-out guest registration sheets in the bucket.
- Help guests locate lost luggage.
- When guests arrive, assist with their luggage, inform them about services, and escort them to their room.
- Make room changes, with prior authorization from the receptionist.
- Assist guests with their luggage at check-out.
- Tag and distribute luggage for groups and conventions.
- Help hotel security by reporting unwelcome visitors.
- Proficient in using the Opera system.
Profile:
- Professional in hospitality, tourism, or administration.
- Minimum 2 years of experience in similar positions.
- Passion for service, charisma, good written and verbal communication skills.
- Proficiency in English.
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