Analyst, Sales Operations

Responsibilities and Assignments
- Diagnose and resolve issues related to different internal and third party systems, including access, performance, configuration, and integration problems.
- Troubleshoot internal platforms and tools, including systems used by the Sales team, ensuring uninterrupted business operations, to ensure stability, availability, and proper performance.
- Provide onsite and remote technical support, ensuring all incidents are properly logged and tracked in the ticketing system.
- Assist users with technical orientation and advise on best practices.
- Research customer or order problems, working cross-functionally to resolve tool and process inefficiencies
- Escalate complex technical incidents to higher support levels, following through until resolution.
- Prepare reports and document procedures for the knowledge base.


Requirements and Qualifications
- Currently enrolled in or completed a degree in Business, Administration, Information Technology, or related field.
- Experience providing technical support to end users (onsite and/or remote).
- Strong communication, organization, and problem solving skills.
- Good customer focus, with highly developed phone/writing etiquette and a strong work ethic
- Fluent Portuguese and English.