Thomas Atkins (agent, trainer, supervisor, manager)

Publicado el 13 de abril del 2019
Thomas Atkins
  • Región: Extranjero
  • Situación Actual: Estoy buscando trabajo activamente
  • Disponibilidad de viajar:

Perfil Profesional

I am interested in applying for a position in your company. Having gained extensive experience in sales, customer service and business development over the last 11 years in the call center industry as an agent, coach, trainer, supervisor and manager. For the last 3 years working for a Five Diamond Resort system. I have built sound skills in project building, staff and agent management as well as a thriving sales force.

Experiencia Laboral

  • Heron Development Corp (Project Manager)
  • Desde Junio 2016 - Hasta Marzo 2019 5 Diamond Resort Corporation. Responsibilities: Producing & Analyzing sales reports, Campaign Setup, Program Changes, Promotional Analysis, Reservation Verification, AVAYA, CMS, OPERA, Microsoft Office, ensuring proper Training of Agents, all aspects of Sales/Upselling, Time Keeping, Team Scheduling (WFM came 1 ½ years after opening), Motivation, Disciplinary Actions, All Hiring in conjunction with Human Resources

Formación Académica

  • Bachelor of Sciences - Police Sciences - University of Maryland Baltimore (Culminado)
  • Desde Agosto 1990 - Hasta Junio 1992

Idiomas

  • Español - Intermedio
  • Inglés - Nativo

Conocimientos, Competencias y Habilidades

  • AVAYA, CMS, OPERA, All Microsoft Office, Windows
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