Techical Support Sr. Technicians

20 Vacantes
Publicado el 13 de junio en

Callcenter en Panamá, Panamá

Descripción
  • Salario: 890.00 $ (Neto mensual)
  • Categoría: Comercial / Ventas / Atención al Cliente
  • Subcategoría Callcenter
  • Localidad: Panamá
  • Activo desde: 13/06/2019 - 15:07:46 pm
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo determinado
  • Cantidad de Vacantes: 20
  • Educación Mínima: Universidad
  • Años de Experiencia: 2
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

Job Description: Provides remote technical support expertise in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.



Main Responsibilities:

Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
Solves problems for customers with challenging expectations (often escalated or irate).
Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
Excels at tolerance for processes and people.
May coach team members in achievement of metric results.
Excels at recognizing internal and external customer?s needs and expectations.
Applies basic knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise level customers by following documented Standard Operating procedures
Prioritizes daily activities based on complexity and escalates the major or critical issues to next level
Solves problems for customers with challenging expectations, often escalated or irate
Maintains proficiency in supported technologies
Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner
Excels at tolerance for processes and people


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Eulen Panamá de Servicios, S.A.
Empresa líder en la prestación de servicios generales a empresas y especialista en actividades de limpieza, seguridad, servicios auxiliares -logística, generales y telemarketing-, Facility Services & Management, servicios sociosanitarios, mantenimiento integral, trabajo temporal y medio ambiente. Empresa del sector RRHH / Personal, localizada en Panamá, De 201 a 500 trabajadores Localizada en Panamá, Panamá.
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