Customer Service Agent
Customer Service Agents are responsible for delivering accurate, friendly, and timely support through multiple channels. This role combines customer service, technical support and problem solving while ensuring compliance with the company policies and industry regulations.
Responsibilites
- Core support: - Respond to customer queries across chat, phone and email.
- Troubleshoot account-related issues
- Document all interactions clearly in internal system
- Escalate cases appropriately with the complete details when needed
- Account & Escalation handling - Manage account closures, reactivations and self-exclusion requests
- Review and resolve dormant accounts, multi-account access and restrictions
Skills
- Strong written and verbal communication skills
- Attention to detail and ability to document cases properly
- Comfortable learning multiple product lines
- Resolution and negotiation skills