Analyst, Resource Management.

1 Vacantes
Publicado el 12 de febrero en

Recursos Humanos en Panamá, Panamá

  • Salario: 1.850,00 $ (Neto mensual)
  • Categoría: Recursos Humanos / Relaciones Públicas
  • Subcategoría Recursos Humanos
  • Localidad: Panamá
  • Activo desde: 12/02/2020 - 05:00:47 am
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo determinado
  • Cantidad de Vacantes: 1
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

Coordinates the demand and/or capacity planning functions for a business unit or segment. Responsible for accurately projecting weekly contact demand by channel(s), entitlement, and queue and/or managing the supply accuracy of the headcount for the business and ensuring appropriate staffing levels to handle the anticipated demand. Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs.

Principal Responsibilities:
Updates organizational information to ensure best data for distributing schedules by manager and Line of Business
Performs scenario analysis to simulate various assumptions, volumes and provides recommendations to best case for operational effectiveness
Informs management of Queue trends and service level issues.
Identifies opportunities for process improvements.
May mentor/coach less experienced team members.
Executes business continuity and recovery plans as defined by management.

Advanced English and Spanish is a must.
Basic knowledge of scheduling and real time principles and strategies, including agent skilling, shrinkage and call routing
Basic knowledge of forecasting/planning models and queue metrics to ensure accurate hiring plans to forecasted call volume/headcount
Basic PC skills in Microsoft Excel

Typically requires less than 2 years of related experience in a professional role with a Bachelor's degree; or equivalent experience.

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Eulen Panamá de Servicios, S.A.
Empresa líder en la prestación de servicios generales a empresas y especialista en actividades de limpieza, seguridad, servicios auxiliares -logística, generales y telemarketing-, Facility Services & Management, servicios sociosanitarios, mantenimiento integral, trabajo temporal y medio ambiente. Empresa del sector RRHH / Personal, localizada en Panamá, De 201 a 500 trabajadores Localizada en Panamá, Panamá.
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